Rolex uses machines in the process for sure. In fact, Rolex easily
has the most sophisticated watch making machinery in the world. The
robots and other automated tasks are really used for tasks that humans
aren't as good at. These include sorting, filing, cataloging, and very
delicate procedures that involve the type of care you want a machine to
handle. Most of these machines are still human-operated though. And
everything from Rolex movements to bracelets are assembled by hand. A
machine however helps with doing things such as applying the right
pressure when attaching pins, aligning parts, and pressing down hands.
Having said that, all Rolex watch hands are still set by hand via a
trained technician.
It would be an understatement to suggest that Rolex is obsessive
about quality control. A predominant theme in the manufacture is that
things are checked, re-checked, and then checked again. It feels as
though their goal is to ensure that if a Rolex watch fails, it does so
before it leaves the factory. Large teams of watchmakers and assembly
people work on every single movement that Rolex produces. This is before
and after their movements are sent to COSC for chronometer
certification. And on top of that, Rolex re-tests their movements for
accuracy after they are cased for several days while simulating wear
before they are sent out to retailers.
Rolex makes their own gold. While they have a small handful of
suppliers that send them steel (Rolex still works the steel in-house to
make all the parts), all the gold and platinum is made in-house. 24k
gold comes into Rolex and it is turned into 18k yellow, white, or
Rolex's Everose gold (their non-fading version of 18k rose gold).
Large kilns under hot flames are used to melt and mix the metals
which are then turned into cases and bracelets. Because Rolex controls
the production and machining of their gold, they are able to strictly
ensure not only quality, but the best looking parts. To our knowledge
Rolex is the only watch manufacture that makes their own gold or even
has a real foundry in-house.
Given everything Rolex has done over the years it shouldn't come as a
surprise that they have an internal Research & Development
department. However, Rolex takes it well beyond that. Rolex has not one,
but several different types of extremely well-equipped professional
science labs at their various facilities. The purpose of these labs
isn't just to research new watches and things that may go into watches,
but also to research more effective and efficient manufacturing
techniques. One way of looking at Rolex is that they are an extremely
competent and almost obsessively organized manufacturing company - that
just happens to make timepieces.
Rolex labs are as diverse as they are amazing. Perhaps the most
visually interesting is the chemistry lab. Full of beakers and tubes
that carry liquids and gases, the Rolex chemistry lab is full of highly
trained scientists. What is it mostly used for? Well one thing that
Rolex stated is that the lab is used for developing and researching oils
and lubricants that they use in machines during the manufacturing
process.
Rolex has a room with multiple electron microscopes and some gas
spectrometers. They are able to take an extremely close look at metals
and other materials to investigate the effects of machining and
manufacturing techniques. These large areas are extremely impressive and
are used seriously on a regular basis to remedy or prevent possible
problems.
Of course Rolex also uses its science labs on the watches themselves.
An interesting room is the stress test room. Here watch movements,
bracelets, and cases undergo simulated wear and abuse on custom-made
machines and robots. Let's just say that it would not be unreasonable to
assume your typical Rolex is designed to last a lifetime (or two).
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